At householdsolutio, we are dedicated to your complete satisfaction with our curtain installation and textile decor services. We strive for excellence in every project and work diligently to ensure your window treatments meet expectations. This Return Policy outlines our approach to addressing concerns and resolving issues.
Most of our curtain and textile treatments are custom-made specifically for your windows based on precise measurements and your selected specifications. Due to their personalized nature, custom products are generally not eligible for return or refund once fabrication has begun, except in cases of manufacturing defects or installation errors.
Curtains, drapes, and window treatments fabricated to your specific dimensions and design choices cannot be returned for reasons such as change of mind, color preference, or style reconsideration. We encourage thorough review of fabric samples, measurements, and specifications during the consultation phase to ensure satisfaction before ordering.
We guarantee the quality of our craftsmanship and materials. If you receive textile products with manufacturing defects, fabric flaws, incorrect dimensions resulting from our measurement errors, or workmanship issues, we will repair or replace affected items at no additional cost to you.
Quality concerns must be reported within seven days of installation completion. Contact us immediately if you notice defects, damage, or issues with your curtain installation. We will schedule an inspection visit to assess the situation and determine appropriate remedies.
Our professional installation service is backed by a workmanship guarantee. If installation-related issues arise such as improper mounting, uneven hanging, or functional problems with curtain operation, we will return to correct issues at no charge within the warranty period.
You are responsible for ensuring accurate room information, wall condition disclosure, and accessibility during scheduled installation. Issues resulting from incorrect customer-provided measurements, concealed wall problems, or access limitations are not covered under our installation guarantee.
Project cancellations before fabrication begins may be eligible for deposit refunds minus consultation and measurement fees. Once custom textile production has started, cancellations are subject to fees covering materials, labor, and design work already completed. We work with clients to find reasonable solutions when circumstances change.
We provide fabric samples during the consultation process to help you make informed decisions. Samples borrowed for home review must be returned within a reasonable timeframe. Lost or damaged samples may incur replacement fees. Keep samples clean and protected during your evaluation period.
Due to the custom nature of our curtain installation work, exchanges are generally not possible once products are fabricated. However, we may be able to accommodate minor modifications or adjustments to improve fit, function, or appearance within reasonable parameters and timeframes.
When refunds are approved for valid reasons such as significant defects or service failures, we will process refunds to the original payment method within a reasonable timeframe after inspection and evaluation. Deposits paid for custom orders that were not completed may be refunded minus any costs incurred.
If you are dissatisfied with any aspect of your curtain installation project, we encourage direct communication to resolve concerns. Our team will work with you to find fair solutions. Most issues can be resolved through open dialogue, inspection, and appropriate corrective action.
When reporting issues, please provide photographs, detailed descriptions, and relevant documentation. This helps us understand the situation fully and respond appropriately. Clear documentation expedites the resolution process and ensures we address concerns accurately.
This Return Policy does not cover normal wear and tear, damage from improper care or cleaning, alterations made by third parties, or issues arising from factors beyond our control such as environmental conditions, sun exposure, or pet damage. Maintain your textile treatments according to provided care instructions.
Specific warranty terms vary by product type, fabric manufacturer, and hardware components. Detailed warranty information is provided in your project contract. Warranties cover manufacturing defects and workmanship issues but not damage from misuse, accidents, or lack of proper maintenance.
We reserve the right to modify this Return Policy to reflect changes in our curtain installation practices or legal requirements. Updated policies will be posted on our website. Project-specific return terms agreed upon in your contract take precedence over general policy statements.
For questions about this Return Policy, to report quality issues with your curtain installation, or to discuss concerns about your textile project, contact us at:
householdsolutio
6611 S MoPac Expy #200a
Austin, TX 78749
United States
Email: info@householdsolutio.world
Phone: +1 512 535 3482